Frequently asked questions

In Puembo, in the Tumbaco valley, very close to Mariscal Sucre airport. We operate throughout Quito and its valleys, and run provincial routes on request.

Yes. We issue electronic invoices with RUC 1724754005001 and, for corporate clients, we consolidate the month into a single invoice with the detail broken down by cost center.

Yes, and it's the most common case among companies: the year-end event, staff transport and corporate gifts are quoted together and billed on a single invoice.

Every day. The transport line runs 24 hours, overnight included: in the last measured period, 13.4 % of services ran between midnight and 5 a.m. For events, visits to the Quinta are scheduled by appointment.

We reply the same day. WhatsApp is the fastest way; the contact form goes to the email of the line you choose and is also answered the same day.

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The more context you give us, the more accurate the quote. For transport: origin, destination, date, time and number of people. For an event: tentative date, approximate number of guests and where they would come from. For merchandising: the item, the quantity and when you need it by.

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Because every service changes with the number of people, the date, the zone, or the quantity, and a list price rarely matches what each client ends up paying. We’d rather quote your specific case: message us on WhatsApp and we’ll send you a quote the same day, with VAT itemized.

See the plans at the Quinta

It depends on the service. Events at the Quinta are booked with a 50 % deposit and the balance is settled before the date. Catering is paid 70 % at booking and 30 % up to 48 hours before, by transfer, cash or credit card, the latter with a 7 % surcharge. For corporate clients under contract, we offer credit terms.

See the plan for companies

Yes, and we recommend it: the Quinta is a decision you make by seeing it. Write to us with your tentative date and the approximate number of guests, and we'll schedule a visit to show you the garden, the hall and the cabin, quote for your date in hand.

See the Quinta Las Tres Marías

Yes, and it's not a brochure promise: in the last tracked period, 13.4 out of every 100 trips — 25 out of 186 — left between midnight and five in the morning. That's exactly the window informal transportation doesn't cover, and where a company is left without a backup plan. Call Out 24/7 operates every day of the year, with the same certified driver and the same monitored vehicle as at noon. If a flight is delayed we don't charge a surcharge for the delay itself: we only bill the actual wait, measured from the real arrival time.

It depends on the pickup zone within Quito and its valleys, the time of day, and whether it's one-way or round trip. For corporate volume we lock in a fixed rate per zone, so your procurement team can budget for the year with no surprises. Surcharges apply only for extended waiting time, extra passengers, or additional stops, and if the flight is delayed we only bill the actual wait. Message us on WhatsApp with your pickup point and flight time and we'll give you the rate right away.

We provide an active RUC under the general tax regime, a tax-compliance certificate, an IESS payroll filing for staff, registration and technical specs for each vehicle, drivers' professional licenses, CAPETRA certification, and verifiable business references. If your process also requires insurance policies, a risk matrix, or a road-safety plan, we put it together in the format you use internally. Working with multinationals got us used to the file being requested complete and all at once, not piecemeal.

See the package for companies

Yes. Halliburton and PTC Therapeutics are current clients, and the Quito – El Coca route is operated for that sector, with a 16-passenger unit, GPS tracking, and accident insurance. That means we've already been through demanding vendor-approval processes and know the level of documentation, traceability, and reporting the industry requires. Every trip is logged by passenger, vehicle, and cost center, which is exactly what an internal audit needs to see when reviewing a transportation vendor.

We consolidate the month into a single electronic invoice, itemized by trip, date, route, passenger, and cost center. That way accounting isn't chasing loose receipts, and each department can allocate its own spend without asking you for anything. For contract clients we offer credit terms: the interprovincial route, for example, runs on 90 days. If you also book events or merchandising with us, everything can go on the same document, because it's the same company and the same RUC behind all three lines.

Yes, and it's something no other venue in the area can offer: the venue and the fleet belong to the same company. The vans leave from the office or the meeting point you set, take guests to Quinta Las Tres Marías, and bring them back at the agreed time, with schedule tracking. For a corporate event, that solves the late-night return problem and the guest-who-had-a-drink problem in one move. It goes on the same quote and the same invoice as the event, with a single point of accountability if anything goes wrong.

See Quinta Las Tres Marías

We operate across Quito and the valleys — Cumbayá, Tumbaco, Puembo, Pifo, Los Chillos — from our base in Puembo, very close to Mariscal Sucre airport. Outside the Metropolitan District we run provincial routes by quote, the most frequent being Quito – El Coca for the oil sector, with a fixed rate and a frequency discount. If you need a route that isn't on this page, we'll quote it anyway: what sets the price is distance, vehicle type, and whether the trip is one-way or round trip.

It depends on the menu and the number of guests, so we quote each event individually. Both menus include the same things: 380 grams of protein per person, six hours of service, grill staff, and full setup — tents, dressed tables and chairs, centerpieces, dance floor, DJ, tableware, cutlery, and a beverage station with a bartender. The base quote is calculated for one hundred guests, which is the number where the setup pays off best. The quote has no hidden costs: the only thing not included is liquor.

Yes. Catering is an independent product, and we set it up anywhere you choose within Quito and its valleys: your home, your company's offices, or any other venue. All we need is space for the grill and access for the setup crew. If the event is at Quinta Las Tres Marías, everything gets quoted together — space, catering, and, if needed, guest transportation — and comes on a single invoice, with one point of contact for the whole production.

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It means the grill master cooks during the event, in front of guests, and talks with them as he works: what cut it is, how long it's been over the fire, why carob wood is used. Nothing is served precooked or reheated. The Angus flank steak takes five hours of slow cross-grilling, and the lemon chicken takes four, so the grill master arrives well before the guests. It's the part of the event people photograph on their own, and in practice it works as entertainment as much as it does as food.

No. The beverage station, ice, glassware, and bartender are included in both menus, but the client supplies the liquor. We do it this way because it works out cheaper for you: you buy the liquor wherever you get the best price, in whatever quantity you want, and we serve it without charging a corkage fee. If you'd rather have us handle the purchase too, we'll quote that separately, but almost all of our clients choose the first option.

A 70% deposit secures the date, and the remaining 30% is due up to 48 hours before the event. We accept bank transfer, cash, and credit card, the last one with a 7% surcharge, which is what the processor charges us. The deposit isn't refundable, but it can be moved: if you need to change the date, we'll coordinate it by mutual agreement without losing what's already been paid, subject to availability.

Yes, though it's worth understanding how the price changes. The base quote is calculated for one hundred guests because at that volume setup and staff costs spread out better; below that, the per-person cost goes up, since the tent, DJ, and grill master cost the same for sixty guests as for one hundred twenty. We'll quote it either way, adjusting setup and staffing to the real headcount, and we'll tell you honestly at what point the number starts to make sense.

The price depends on three things: the item, the quantity, and the customization technique. An engraved bamboo pen and an embroidered executive backpack aren't in the same league, and the same item drops noticeably in price as the run size grows, because the cost of setting up the logo application spreads across more units. We don't publish a price list because it would be inaccurate the moment the quantity changes. Tell us which item interests you and for how many people, and we'll send back a fixed quote, with the logo already mocked up on the product.

It depends on the item and the technique. Laser engraving on glass or bamboo works well even for small quantities, so it suits a board-level gift or an award ceremony for twenty people. Screen printing and textile printing require larger runs, because there's a fixed setup cost that makes each piece more expensive with fewer units. Send us the item and the quantity you need: if the volume doesn't work out, we'll suggest an alternative that looks just as good and fits your budget.

The timeline is set against your delivery date, not the other way around. When an order is tied to an event, we work with the event date as a hard deadline and confirm the schedule in writing before we start producing, with milestones for art approval and sample approval. What we do ask is that art approval come in on time: it's where orders tend to fall behind, and once it's approved the rest is on us. For rush orders we tell you clearly whether we can make it or not before accepting the job.

It's ideal and speeds everything up, because a vector file scales without losing sharpness and lets us engrave, embroider, or print from the same file. If you only have an image — a JPG from the website or a photo of a sign — we'll vectorize it through our branding line before we produce anything. It's work we do daily, and it avoids the most common and most expensive thing to fix: a pixelated logo or rough edges on a product that's already been made.

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Yes. Nissan, PTC Therapeutics, and Halliburton have kits produced by C.I.M, and the pieces you see on this page came from that work: they are not catalog mockups. That means we handle the timelines, art approvals, and documentation a corporate procurement department requires, including electronic invoicing and purchase orders. Halliburton and PTC are also clients of our transportation line, so the relationship has already been through more than one vendor-approval process.

See executive transportation

Yes, and we recommend it. Before launching the run, we send a digital mockup of your logo applied to the product, with the actual position and size. When the order justifies it by volume or by importance, we also produce a physical sample for you to approve in hand: it's the only way to confirm how a color looks on a specific material. Nothing goes into production without your written approval of that mockup or that sample.

Yes, electronic invoices under RUC 1724754005001, active under the general tax regime. If you book merchandising together with an event or transportation, everything can be consolidated into a single document, because all three lines are the same company. For procurement teams, that means one fewer vendor to approve, one purchase order instead of three, and a single point of contact if there's ever an issue to raise.

It depends on the scope, and the difference is significant. A standalone logo doesn't cost the same as a full brand system with horizontal and vertical versions, a monochrome version, a measured palette, defined typography, approved and prohibited uses, and a usage manual. Starting from scratch doesn't cost the same as tidying up a brand that already exists, either. Tell us what you have today and what you need to solve, and we'll give you a fixed quote for the full project: we don't work on an hourly rate, because that forces the client to watch the clock instead of the result.

A logo with its versions and a basic usage guide takes two to three weeks; a full brand system with a manual, templates, and applications takes four to six. The schedule is set in writing at the start, with presentation and approval milestones marked out. The actual timeline depends mostly on how quickly your feedback comes in each round: the design work moves fast, it's the client's internal decisions that tend to stretch out the calendar. If you have a deadline, tell us up front and we'll work backward from it.

Yes. The logo is delivered in vector format, with horizontal, vertical, and monochrome versions, plus formats ready for web and print, and the manual with usage rules. The work is yours, and you can take it to any vendor you choose: we don't hold files back or charge extra to deliver what you already paid for. We mention this because it's a common practice in the industry, and it usually surfaces too late, when a client needs the file for a printer and doesn't have it.

We're building one with recent work, and we're upfront about it: our merchandising line has a documented portfolio with Nissan, PTC, and Halliburton, while graphic design doesn't yet. For now, the complete case study is C.I.M's own rebrand: three line logos unified, a palette measured against WCAG, and a 53-page manual. You can see it applied on this very site, which is the result of that work. If you'd rather work with a vendor that has an extensive graphic portfolio, that's a legitimate reason to choose someone else.

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Yes, and often that's the right call. It's exactly what we did with our own: we identified the element people already associated with C.I.M — the flower — kept it intact, and organized everything else around it. Throwing away recognition that took years to build is the most expensive mistake in a rebrand, and it happens because someone wants to show a visible change. We start by auditing what your audience actually recognizes and what it doesn't: what works stays, what gets in the way goes.

Yes, on a monthly plan: pieces for the feed, reels, and ads built on a graphic line defined in advance, so the account looks consistent instead of like a string of unrelated posts. If you also produce merchandising with us, the content feeds itself: the actual pieces we manufacture get photographed and turned into social media material, which is far more credible than a generic template. The plan is sized to the volume you can sustain, not to what looks good in a proposal.

Design work is done remotely without any issue, and we do it for clients in other cities: meetings happen over video call and deliverables are digital. What does need to be coordinated in Quito and its valleys is physical production — printing, textiles, engraving — and delivery at the event venue, which is where having the vendor nearby makes a difference. For a client in another city who only needs design work, distance doesn't matter.

Up to 400 people, and we have more than 200 parking spaces of our own on the property, which in Puembo matters as much as capacity: at most venues, guests end up parking on the road. The all-inclusive plans are designed for 50 people and up; for smaller groups, the space-only rental is the better fit. Either way, we quote it with the setup sized to your actual group.

It depends on the plan, the number of guests, and the date, so we quote each event individually. All four plans include setup, menu, staff, flowers, and DJ, and the per-guest rate goes down as the guest count goes up. If you just want the space, it can also be rented without services. Message us on WhatsApp with your tentative date and approximate guest count, and we’ll send you a quote the same day.

See all four plans

The plans are built so you don’t have to: the kitchen, the DJ, the setup, and the staff are ours. If you’d rather bring your own vendors, the way to do that is renting the space only and coordinating setup and teardown times with us. What we don’t do is charge corkage: from the Memorable plan up, it’s unlimited.

It depends on the date. High-season Saturdays — October through December for corporate events, and year-round for weddings — get booked months ahead, so it’s worth checking availability as soon as you have a tentative date. Booking is confirmed with 50% of the total; that deposit is non-refundable, but in cases of force majeure the date is rescheduled based on availability.

We’re in Puembo, in the Tumbaco valley, very close to Mariscal Sucre International Airport and a short trip from Cumbayá. That closeness is convenient for out-of-town guests. And since transportation is our other line of business, we can arrange vans that leave from a point you choose, bring guests in, and take them back at the agreed time: it goes right into the same event quote and solves the late-night return in one move.

See executive transportation

Yes. On the property there’s a cabin for two people, with a living room, bedroom, private bathroom, equipped kitchen, fireplace, WiFi, and parking. It’s rated 4.8 out of 5 on Airbnb and is mostly used as a wedding night stay, since it saves the couple from having to drive late at night. It’s also rented separately as a getaway, with no event involved.

It depends on the plan, the number of guests, and the date, and the per-guest rate goes down as the group grows. The Especial plan already includes setup, a multi-course menu, dinnerware, flowers, DJ, master of ceremonies, and all staff. Memorable adds ceiling decor, glass tables, and a tasting for two; Fascinante, a lounge area, bartender, and welcome cocktail. If you’d rather bring your own vendors, we also rent the space only. Send us your date and guest count and we’ll send you a quote.

The venue hosts up to 400 people and has more than 200 parking spaces on the property. Parking is usually the hidden problem at Puembo venues: the hall’s capacity is enough, but guests end up leaving their cars on the road. Not here. The gardens also make it possible to hold the ceremony outside and the reception under the tent, without guests having to move between locations.

No, and it’s an important difference when comparing quotes. The plans include unlimited soft drinks and water during service, but alcoholic beverages are provided by the client. In exchange, from the Memorable plan up, corkage is unlimited: you can bring whatever liquor you want, in whatever amount you want, with no charge for serving it. The Fascinante and Golden Noel plans also add a welcome cocktail.

Yes, there’s a cabin for two people on the property, with a living room, spacious bedroom, private bathroom, equipped kitchen, fireplace, WiFi, parking, and security. It’s rated 4.8 out of 5 on Airbnb. Most couples use it as a wedding night stay, since it saves them from driving late at night after the event. It’s also rented on its own, with no event, as a weekend getaway.

We’re very close to the airport and a short trip from Cumbayá, so access from the valley is direct. For guests coming from Quito, the easiest option is booking transportation with us: the company has its own fleet and vans that leave from the point you choose, bring everyone together, and take them back at the agreed time. It goes right into the same event quote, and no other venue in the area can offer that.

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Booking is confirmed with 50% of the total and that deposit is non-refundable, because it blocks the date for any other client. That said, in cases of force majeure the date is rescheduled based on the venue’s availability, without losing what was paid. The rest of the payment comes in two installments: up to 70% total fifteen days before, and the final 30% two days before the event.

It depends on the number of attendees and the format, so we quote each company individually. The Golden Noel package includes 7 hours of service, a dedicated planner, executive chef and kitchen staff, formal waitstaff, professional DJ, full setup and teardown, a four-course menu with unlimited rice and ají, unlimited cold drinks, unlimited corkage, cocktail hour, and one welcome drink per guest. The live-grill barbecue is the more casual alternative. Send us the date and headcount and we’ll send you a quote.

As early as possible, and that’s not just a sales line: Fridays and Saturdays in November and December are the most contested dates of the year across the whole Puembo cluster, and they get booked months in advance. If your company already knows the tentative week, it’s worth locking in the date with the 50% deposit even while the final headcount is still being confirmed: the headcount can be adjusted later, the date can’t be recovered.

Transportation is quoted alongside the event and appears on the same invoice, but it’s calculated separately because it depends on how many vans, from which pickup points, and at what time. The advantage is that the fleet is ours: they’re the same certified drivers who move executives from multinational companies during the week, with satellite tracking and passenger insurance. For a night event, that solves the ride-home question in one move.

See executive transportation

Yes. We issue electronic invoices under RUC 1724754005001, under the general tax regime, and we work with purchase orders. If you hire the event, transportation, and corporate gifts together, everything can be consolidated into a single document, which for a procurement team means one vendor instead of three. We already have our vendor onboarding file ready, since we’ve been through approval processes with multinational companies before.

The Golden Noel package is designed for the venue, since it includes the tents, the stage, and the setup of the space. The live-grill catering can be set up wherever you say within Quito and its valleys: at your company’s offices, at a house, or at another venue. All we need is space for the grill and access for the setup crew.

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Up to 400, with more than 200 parking spaces of our own for anyone arriving on their own. For small groups the package still works, though the per-person cost goes up: the tent, the DJ, and the staff cost the same whether there are forty attendees or one hundred and twenty. We quote it with the setup sized to your actual group and tell you honestly at what number the price starts to pay off.

Everything can go on a single electronic invoice, because all three lines are the same company and the same RUC. For recurring transport, we consolidate the month with the detail by service, date, route and cost center, so each department can allocate its spend without asking us for anything. If you'd rather have separate invoices by line or by cost center, that works too: the criteria comes from your accounting department, not from us.

Yes, for clients under contract. The Quito – El Coca interprovincial route, for example, is invoiced at 90 days. For the rest of the services the term is agreed on signing, based on volume and recurrence. For events the policy is different, because it blocks off a date: there we work with a deposit, and the details are on the Quinta page.

See the Quinta and its terms

The company has payroll staff registered with IESS, and for the transport operation works with drivers who are called in according to service demand, not with subcontracted transport companies. This is a common model in the industry and lets us cover peaks and overnight runs without idle fleet. The drivers who operate are always the same people, with verifiable professional licenses and CAPETRA certification.

It's covered: it's part of normal operations, not an exception. In the last measured period, 13.4 out of every 100 services ran between midnight and five in the morning, mostly for arriving flights. Call Out runs every day of the year and the service is tracked while it is en route. For delayed flights we do not charge for the delay itself, only for the actual waiting time from the real arrival time.

Of course, and it's the most common case: almost all of our corporate clients started with transport and added the year-end event or the gifts later, once they already knew how we work. There is no mandatory package or minimum contract. The advantage of consolidating shows up on its own once purchasing notices they have one less provider to manage.

In Puembo, in the Tumbaco valley, very close to Mariscal Sucre airport and a short drive from Cumbayá. That is where the Quinta Las Tres Marías is, and the fleet operates from there. We serve all of Quito and its valleys, and run provincial routes on request, with Quito – El Coca being the most frequent thanks to our clients in the oil sector.

More than 5 years in executive and corporate transport in Ecuador, which is the line with the longest documented history. The venue and the advertising line grew later, around those same clients. We would rather state the number we can back up than round it up: if you ever come across a different figure in an older piece of ours, this is the correct one.

No, and we don't try to look like one. We are a family business with registered payroll staff and a team of drivers who are called in based on demand. What we do have is the level of documentation and traceability a multinational requires: that's why Halliburton and PTC approved us as a vendor. Size is not the problem in a bid; an incomplete folder is.

Yes. There's no mandatory package: most clients start with just one thing — usually transport or the venue — and add the rest once they know how we work. Consolidating has real advantages in price and administration, but it is a consequence, not a requirement to get started.

WhatsApp is the fastest way and we reply the same day. You can also write to eventoscim@outlook.com or use the contact form, which reaches the email of the line you choose. We are available every day: the transport line runs 24 hours, overnight included, and for events we schedule visits to the Quinta by appointment.

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